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Tesla Coffee Company®
Return Policy
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase for free. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
Tesla Coffee Company® return policy: Coffee is non-returnable and are nonrefundable, but if the item arrives damaged or defective, you may request a replacement.
Extended Holiday Return Policy:
Our return policy time frames have been extended for purchases made between now and January 31, 2023. Those purchases may be returned by either May 31, 2024 or the last date allowed under the normal applicable return policy, whichever is later.
The following Tesla Coffee Company® merchandise is excluded from this extension, and the normal return policies will apply: Food & Beverage, Designer Merchandise.
Coffee
- Tesla Coffee Company® may test products that are returned by customers because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
- Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
- If the fee was charged to your credit card you can try to dispute the charge with your credit card company.
Gift Cards
- Gift Cards are not returnable after purchase (except as required by law).
- For more information about Gift Card limitations, see Tesla Coffee Company® Gift Card Terms & Conditions.