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When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.

How Long Do Refunds Take After I Return an Item?

A refund will be provided after we process your return item at our facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.

Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

Refund Method                                             Refund Time (After Refund Is Processed)              
Credit card Three to five business days
Tesla Coffee Card Two to three hours
Debit card Up to 10 business days
Checking account Up to 10 business days
SNAP EBT card Up to 10 business days
Gift Card balance Two to three hours
Promotional Certificate No refund issued
Shop with Reward Points Up to five business days
Pay in Cash (at a participating location) Up to 10 business days
Pre-paid credit card Up to 30 days (depending on the issuer of the card)

Note: If you no longer have the physical pre-paid credit card, we still store the card within your account. You can use the card toward future purchases.


Items that You Can't Return

There are some items purchased on TeslaCoffeeStore.com that you can't return. Among them are coffee items, cards, and products that are unsafe for return.

Non-returnable due to food safety reasons

Coffee item is non-returnable due to potential safety risk associated with this ingestible product type, but if the item arrives damaged or defective, you may request a refund or replacement.

Coffee

  • Coffee items

Cards

  • Gift cards (except as required by law)

Return a Gift

The Returns Center allows gift recipients to return items marked as a gift at the time of purchase.

How We Process Your Refund

  • How We Process Your Refund

  • Gift recipients aren’t eligible for instant refunds. If you're the gift recipient, we'll process your refund as an TeslaCoffeeStore.com Gift Card after we receive your return. The refund amount goes to the gift card balance of the Tesla Coffee account that you used to generate your return.
  • If you're the gift purchaser, you can receive a refund to your gift card balance or the original payment method. All refunds are subject to our refund policies and timelines outlined in Refunds.
  • Gift items valued at more than $2000 can only be refunded to the original payment method of the purchaser of the gift.

 Exchange a Gift

  • If you received a gift and need an exchange or replacement, return the gift for a refund and place a new order.